Please CLICK HERE for our term of business agreement.
For General Insurance Company Policyholders
We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:
in writing… Write to Bullerwell & Co Limited, 13 Goldington Road, Bedford MK40 3JY
by phone… Telephone +44 (0) 1234 268818
by email…. Heidi.email@example.com
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service. (FOS). For further information you can visit FOS website www.financial-ombudsman.org.uk or call them on +44 (0) 800 023 4567.
Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:
For Lloyd’s policyholders
If you are unhappy with the initial response to your complaint, you may if you wish, refer your complaint to Lloyd’s, who will investigate and assess this complaint. Lloyd’s contact details are as follows:
One Lime Street
London EC3M 7HA
Telephone: +44 (0) 20 7327 5693
Fax: +44 (0)20 7327 5225