• Bullerwell insurance
    About Us

Terms of Business

Please CLICK HERE for our term of business agreement.

Complaints

For General Insurance Company Policyholders

We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:

in writing…          Write to Bullerwell & Co Limited, 13 Goldington Road, Bedford MK40 3JY

by phone…          Telephone +44 (0) 1234 268818

by email….           Heidi.keates@bullerwell.co.uk

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service. (FOS). For further information you can visit FOS website www.financial-ombudsman.org.uk or call them on +44 (0) 800 023 4567.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:

  • Consumers (private individuals acting for purposes which are wholly or mainly outside that individual’s trade, business, craft, or profession)
  • Businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
  • Charities with an annual income of under £1 million
  • Trustees of a trust with a net asset value of under £1 million

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:

  • Insurance advising and arranging is covered for 90% of the claim, without any upper limit
  • For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit

Further information about compensation scheme arrangements is available from the FSCS on +44 (0) 800 678 1100 (freephone) or +44 (0) 20 7741 4100 or www.fscs.org.uk.

For Lloyd’s policyholders

If you are unhappy with the initial response to your complaint, you may if you wish, refer your complaint to Lloyd’s, who will investigate and assess this complaint.  Lloyd’s contact details are as follows:

Complaints

Lloyd’s

One Lime Street

London EC3M 7HA

Email: complaints@lloyds.com

Telephone: +44 (0) 20 7327 5693

Fax: +44 (0)20 7327 5225

Web: www.lloyds.com/complaints