Vulnerable Customers

Vulnerable Customers Support

At Bullerwell, we recognise that some customers may find themselves in vulnerable situations due to personal circumstances such as financial hardship, health conditions, age, disability, or major life changes. We are committed to providing the necessary support to ensure all our customers can access and manage their insurance effectively.

How We Can Support You

If you are in a vulnerable situation, we encourage you to reach out to us. We may be able to offer assistance such as:

  • Adjusting communication methods to suit your needs
  • Providing additional time or flexibility for decision-making
  • Offering alternative payment arrangements if you are facing financial difficulties
  • Reviewing your policy to ensure it meets your current needs
  • Identifying alternative solutions that may better suit your circumstances

Our team is trained to handle sensitive situations with empathy and discretion, ensuring you receive the right level of care and assistance.

Financial Difficulties Support

If you are struggling to make payments, please contact us as soon as possible. We may be able to offer support such as:

  • Reviewing your policy to ensure it meets your current needs
  • Adjusting payment plans to make them more manageable
  • Identifying potential alternative solutions

Contact Us

If you need assistance, please get in touch with your account handler directly or in the following ways;

Email- enquiries@bullerwell.co.uk

Phone- 01234 268818

Post- 13 Goldington Rd, Bedford MK40 3JY

Our friendly staff will work with you to find the best solution based on your individual circumstances.

Additional Resources

There are several independent organisations that provide free and impartial guidance:

 

We’re Here to Help

Your well-being matters to us. If you’re facing challenges, please don’t hesitate to reach out so we can explore ways to support you.