Privacy Policy

Bullerwell Insurance Privacy Notice

This Privacy Notice explains why we collect personal data, what personal information we collect, how we use it and your rights in respect of your personal information. Your personal data will only be used in accordance with the Privacy Notice.

About us

Bullerwell Insurance Brokers Limited is an Insurance Broker based at 13 Goldington Road, Bedford, MK40 3JY.

Our Obligations

The Data Protection Laws, including the General Data Protection Regulation (GDPR), require that personal information we hold must be:

  • Processed lawfully, fairly and in a transparent manner.
  • Collected only for specified, explicit and legitimate purposes.
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  • Accurate and where necessary kept up to date.
  • Not kept in a form which permits identification of Data Subjects for longer than is necessary for the purposes for which the data is processed.
  • Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
  • Not transferred to another country without appropriate safeguards being in place.
  • Made available to Data Subjects and Data Subjects allowed to exercise certain rights in relation to their Personal Data.

How we will use your Personal Data

We will only use your personal information where the law allows us to and for the following reasons:

  • To process and complete requests and applications for our products and services.
  • For security and ID verification.
  • To update our records and maintain your policies with us.
  • To develop and improve our products and services.
  • To provide information to our regulators and other government bodies to adhere to our regulatory, legal and compliance obligations.

Security of your Personal Data

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Your information is used for other business purposes such as fraud prevention or detection and financial management. This may involve sharing your information with third parties such as Loss Adjusters, Legal Advisers, Lawyers, Service Providers, Credit Agencies, Regulatory Authorities, Professional Advisers and Fraud Prevention Agencies.

The Information we hold about You

Personal data means any information about an individual from which that person can be identified, including, but not limited to, your name, address, telephone number(s), email address, date of birth, occupation, gender, nationality, bank or building society details.

We may also collect, store and use personal data provided to us in respect of third parties such as business partners or other individuals engaged in your business for the purpose of assessing the risks to be insured.

Collection of Personal Information

We usually receive personal information by way of a completed insurance application form, renewal declaration, correspondence or verbally by telephone, or from other organisations authorised to act on your behalf such as, but not limited to, security companies, solicitors, management agents etc. We also collect personal data from publicly accessible sources to establish and verify risk information including regulatory checks.

If you use our website we may also collect certain information automatically from your computer or device. This information (e.g. cookies, IP addresses) may be considered personal data under applicable laws. Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited. We may also collect data about you where you have accessed products through the Bullerwell website.

Sensitive Personal Information

We may need to collect data that is defined as special or sensitive, such as medical history or criminal convictions. We will only process such data where it directly relates to a product you have requested from us or in respect of a claim which may involve allegations of professional negligence or criminal offences.

Your Rights

Under the General Data Protection Regulations (GDPR) you have a number of ‘rights’ to ensure you are treated fairly by Bullerwell & Co Ltd.

You have the right to be informed – all individuals have the right to know what, why and in what way their personal information will be processed and if you feel that we could explain the use of your data in a better or clearer way we would be pleased to hear from you. Please email or write to Dean Oldham, Data Compliance Officer at Bullerwell & Co Ltd 13 Goldington Road, Bedford, MK40 3JY.

  • The right of access– GDPR gives you the right to access information held about you. Your right of access can be exercised at any time. You have the right to access personal information we hold on you by making a request in writing at any time.
  • The right to rectification– If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us in writing where we will ensure that we make the necessary rectifications
  • The right to erasure(The Right to be Forgotten) – You have the right to have your personal information erased and to prevent processing in specific situations, however please be aware that Bullerwell & Co Ltd can refuse to comply with some or all of a request as we are legally bound to retain certain information to comply with regulators.
  • The right to restrict processing– you can request that we restrict processing your personal information but we might continue to store your data in line with our retention policy.
  • The right to data portability– you have the right to request personal information that you have provided to us for your own purposes. To request information please contact us.
  • Website– From time to time, our website may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

If you do not provide or update your Personal Information

If you do not provide certain information requested, we may be unable to provide any products or services requested, and we may be unable to comply with our legal obligations such as verifying your identity and complying with anti-fraud and anti-money laundering regulations. In these circumstances we may have to cancel a product or service you have with us.

It is important that the personal information we hold about you is accurate and current, and you should keep us informed if your personal information changes. We may process your personal information without your knowledge or consent where this is required or permitted by law.

Sharing your Personal Data

We will not sell your details to any third party, nor will we use your personal data for any marketing purposes without your explicit written consent (unless the products or services are directly related to insurance risks associated with your business). We do not use automated decision making or profiling.

We have included links on our website to other sites that we believe you may find useful and each will have their own Privacy Notice which may differ from our own. Please therefore ensure when you click on any of our links, you read the Privacy Notice located on the website you have selected.

Withdrawal of your Consent

You may withdraw your consent for us to hold or use your personal information at any time. Any personal information not required for the management of any Run-off insurance covers, current or future claims, compliance with any statutory or legal obligations will then be deleted from our records. In all other cases we will maintain your personal information for as long as reasonably necessary to comply with our own statutory obligations, your policy conditions, and for the protection of your interest in respect of future claims under the policy.

Queries about this Privacy Notice or Complaints

If you are not happy with the way that Bullerwell has handled collecting and using your personal information and you want to make a complaint you can contact us by writing to our Data Compliance Officer, Dean Oldham, at 13 Goldington Road, Bedford, MK40 3JY or email at

Alternatively, or if you are not happy with our response to your complaint, you can contact the Information Commissioners Office directly to report a concern on 0303 123 1113 or via their website which is

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted to this page on our website.